Service Level Agreement (SLA)
At Cronus Resources, we are committed to providing our customers with high-quality telecommunication solutions and exceptional service. Our Service Level Agreement (SLA) outlines the level of service you can expect from us:
Availability: We guarantee that our cloud telephony system, IVR solution, voice broadcasting solution, and call center software solution will be available to you 99.9% of the time, excluding scheduled maintenance windows.
Performance: We strive to maintain optimal performance of our services at all times. If you experience any performance issues, our support team is available to assist you and resolve any issues promptly.
Customer Support: Our dedicated support team is available to assist you with any technical issues or inquiries related to our services. You can reach our support team via email, phone, or our online support portal.
Response Time: We aim to respond to all customer inquiries and support requests within 24 hours. Our support team will work diligently to resolve any issues and keep you informed of progress updates.
Escalation Procedure: If you encounter any unresolved issues or have concerns about the level of service provided, you can escalate the matter to our management team for further investigation and resolution.
Service Credits: In the event that our services do not meet the uptime guarantee specified in our SLA, you may be eligible for service credits as compensation for downtime. Service credits will be issued based on the extent of downtime experienced.
For more detailed information on our Service Level Agreement, including terms and conditions, please contact our sales team.