Introducing Cloud Central
An end to end business communication suite. Optimize and control your day to day business phone calls through a brilliant cloud telephony network.
Lead Management Solution
( Avid users : IndiaMart, JustDial )
Manage and distribute leads to your team, monitor their progress through a centralized platform.
Field Force Management
(Avid users: Property Brokers, Financial Brokers)
Gives your business the freedom to operate remotely and ensure data privacy, this in turn builds up the brand value.
Dealership Governance
(Avid user: Michelin, DHL, Franchise owners)
Cloud central gives you the power to control and organize between a large number of agents/distributors. Ensure optimal quality using comprehensive reports.
Number Proxies
(Avid Users: Zomato, Swiggy)
Prevent misuse of sensitive information, enabled by anonymization of customer’s phone number. Allows you to connect two parties without revealing either party’s phone number.
Phone Number Verification
(Avid Users: HDFC Bank, Edelweiss, Kotak Mahindra)
Conduct OTP verification or Phone number authentication through our OBD or missed call
services.
About Cloud Central
Increase your business connectivity and improve customer interaction with a highly customizable solution.
- IVR
- Toll Free Number
- Virtual Mobile Number
- Call Center Solution
- Voice Broadcasting
Products
IVR, Toll free, Virtual mobile number, Call center solution & Voice broadcasting
Toll-Free Number
Interactive Voice response System ( IVR )
Voice broadcasting Service
Missed Call Service
Call Center Solution/Virtual Mobile Number (VMN)
Click to Call services
Features
IVR, Toll free, Virtual mobile number, Call center solution & Voice broadcasting
Integrate a smart IVR solution to your phone numbers that interacts with your customers and rout the phone calls to the right departments.
Improve the quality of your sales team or customer service by listening to every single phone call. Record and store both incoming and outgoing phone calls.
Automate your mundane tasks, Let the auto attendant take the generic calls so you can focus on the more important calls.
Rout your incoming phone calls according to your choosing. Provide a flawless experience for your customers with our intelligent call routing system.
Add your SMS platform to our cloud telephony system and custom make your templates or type new messages while on the phone call. Save the hassle of using multiple solutions.
Our intelligent call routing feature goes a step further to ensure customer satisfaction. Introducing sticky agents, this feature helps the customer to get back to the same agent they spoke with previously, enabling them to continue the conversation, in turn building more credibility to the business.
Enable your agents to transfer calls to the right departments while staying connected to the call or even better while attending a second call. Transfer the calls according to your convenience.
This feature enables the supervisors of calls to speak with the attending agent while on call with the customer without the customer listening to the conversation. This feature helps in training your sales staff to perfection.
This feature helps the supervisor to barge in the middle of a call and speak with both agent and the customer at the same time. This feature is usually used to avoid agents from giving misinformations or to help make the transfer option easier.
Always be available to your customers even when you are not there to take the calls. Let the customers leave you a voicemail when they are not able to reach your agents during holidays or non business hours.
Make your business phone lines do what they are supposed to do when they are supposed to happen. Automate the routing process according to the time conditions. Take business phone calls during your business hours and let the rest of the calls go to voicemail when you don't have to take the calls. The application of this feature is according to your requirement to customize.
Integrate your customer resources management suite with our cloud telephony to call directly from your CRM. Our click 2 call feature could be integrated with your CRM for ease of use.
We are partnered with some of the best CRM tools in the industry to provide our customers with the ease of Plug and Play, its as easy as logging into your crm through our cloud telephony system.
The most important aspect of a cloud telephony system is to get the analytical reports of your business communication. Choose your metrics and get instant reports for your phone calls. Customize the report and improve your quality and productivity. Sky's the limit with cloud central.
Manage your open leads and choose which agent gets to call your customers. Distribute leads equally and generate status reports of each lead through our call flow reports.
Manage multiple campaigns with one simple to use cloud central platform, for a business call center it could be hard to maintain reports of multiple campaigns done through multiple resources. Eliminate the confusion by adding all your campaigns under one roof.
Choose the DID number of your choice on your calling campaigns. Manage your business phone numbers and choose what number does the customer get to see on your outbound campaigns.
Our easy to use interface helps you to set up cloud central on any device of your choosing, be it Laptop, mobile phones or Tablets. Just login to our web interface and your campaigns are ready to roll.
Convert any text to an easy to listen and clear voice note. You do not have to spend on customized recordings, its as simple as typing what your IVR should sound like be it in english or any other regional languages.
Protect the right to privacy of your customers and help to retain valuable leads from being exposed to agents. Mask the numbers of your customers so the agents cannot duplicate the number and call from their personal lines. Control the flow of your leads.
Support Given
Clients Rating
Money Saved
Happy Clients
Effortless 3rd party integrations
A simple two step process to integrate your CRM with our cloud telephony system.
Plug n Play with an effortless 3rd party CRM integration Integrate any CRM software to Cloud Central for ease of use and enable Click to call services in your existing CRM softwares.
About our clients
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Behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarks